Privacy Policy

Customer Privacy

Broken Bones is committed to protecting the privacy of its customers. We will only use the information that we collect about you lawfully. We collect information about you to process your order and to provide you with the best possible service. We only send promotional email or mail to you with your prior consent and do not pass any of your information to third parties without first gaining your explicit consent.


Details we require

We need to collect the following information from you in order to process your order and notify you of the status of your order:

Your Name

Address

Email address

Credit or Debit card details

We will never collect sensitive information about you without your explicit consent, however additional information you may provide us with may be used to personalise your visits to our web site.

You can check the information that we hold about you or request for that information to be permanently removed from our database by logging into our web site or using the "Contact Us" form. If you find any inaccuracies we will delete or correct it promptly.


Security of personal information

When you enter credit card information on our web site we use secure servers to ensure that all details are encrypted at your browser before they are sent to us. Credit card details are only stored in the database of the credit card processing company in an encrypted way within a secure database. The servers are physically secured in a dedicated data centre.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you can contact us via "Contact Us" form.


Data Protection

The Data Protection Act requires us to be open about our holding and use of personal data. It also entitles individuals to find out from us what personal data is held about them on computer, to have that information corrected or erased if it is inaccurate. 


About Cookies

Cookies are small files that are stored on your computer when you visit a website. The text stored has a variety of uses and in some cases cookies are required for a website to function properly. A cookie may also be used to improve the visitors experience on a website. A good example of this is when you leave a website that you have logged into, then return back to it at a later stage, the cookie may allow you to remain logged in.

The most common use of cookies is for the analysis of browsing patterns to find more detailed information about visitor trends. We use cookies to gather information about your visit, this information is collected in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules regarding cookies have recently changed, and we have explained below how cookies are used on our website.

Cookies are used to collect information about how visitors use our site. We use the information to analyse web traffic throughout our website. This helps us to improve our website and make information easier to find. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.


Your Data

You have the right to ask us not to process your personal data to use for marketing purposes. 


Our Contact Details

Requests for information about our privacy statement can be sent through our contact form or by writing to the below address.

Broken Bones
Kjupsen, Boštjan Marušič s.p.
Menardova 39
SI-1000 Ljubljana
Slovenia